Our online solution helps Chivas Brothers’ distilleries to access information and forecast project costs.
The Scotch whiskey and premium gin business Chivas Brothers relies on Endress+Hauser instrumentation to run its distilleries and bottling plants safely and efficiently. The company requires easy ordering of a range of devices including flowmeters, level sensors for overfill prevention, pressure transmitters and temperature probes.
Through endress.com, Chivas Brothers can buy products and spare parts, check orders and delivery statuses and download documentation. By logging in, they can view all their previous transactions, whether they ordered online or not, and check the status of orders, with no emails and no waiting.Find out more
Make Smarter Decisions
9 out of 10 times
I don’t need to speak to anyone - we just do it all on the website
spare parts, check orders and delivery statuses and download documentation - all on endress.com
No emails or waiting
to view previous transactions and check order status
Quicker and easier
to order online and no detailed product knowledge required
What our customer said
“What I like about it is that we can use it to get quick and accurate costs on potential projects. It speeds up the process for those small to medium-sized projects and we can order the products directly.”
Senior Control Engineer
Get in touch with one of our experts today to find out how you can make smarter decisions. Tel. 0161 286 5000
Lisa Rothwell - New Business Development
It’s a great feeling to know that with a little help and support from us, our customers can make smarter decisions when it comes to getting the most out of their process.
Ann Nolan - Service Contracts
Our tailor-made service contracts help customers to plan ahead to minimise disruption to their plant while meeting compliance requirements.
Lewis Rodgers - Service Technician
I prefer to spend extra time with a customer to explain something rather than just fixing it; that way, if it does happen again, they can resolve it themselves.
Anwar Nawaz - Application Consultant
Customers these days want to get more from their assets such as data for predictive and preventive maintenance. I can advise customers on the right choice for them.
Chris Snelling - Energy Monitoring
Using our energy monitoring software, we help companies to track and manage their consumption of utilities to prevent fines for breaching usage limits.
Wes Allen - Energy Solutions
I’ve helped many customers achieve accreditation for their energy solutions. Our automated data collection system takes the pain out of reporting obligations.
Tim Sagar - Offshore
I’m responsible for commissioning safety-critical devices, which requires specialist knowledge and training. I help customers protect their assets by ensuring instruments function under difficult conditions.
Abbey Ratcliffe - Agile Team: Chemical
To guide my customers into making smarter decisions, I’ve learnt to be adaptable. Understanding customer needs is where it starts for me and building trust is vital.
Katriona Kirkpatrick - Service Co-ordinator
I’m one of the people you’ll contact to plan a maintenance visit from an Endress+Hauser engineer, whether that’s a regular scheduled visit or urgent help with a breakdown.
Phil Waterworth - Project Engineer (Digital)
The main thing I do for customers is offer them visibility: of the product in their tanks, energy monitoring, diagnostics … you can’t make smarter decisions without data!
Louise Snaith - Life Sciences Industry Manager
I love finding the best option for the customer. Regardless of scope, budget or installation restrictions, I can always find a solution.
Oana Gheorghita - Project Development Engineer
My philosophy is to never make a customer wait for an answer, so I always respond to queries straight away. I try to anticipate their needs and add value to every project.
Cara Moore - Smart Support
For quick support with decision-making, customers can call, chat to us online or search our knowledge portal, which contains thousands of articles to help resolve issues on site.
Chris Warren - Ecommerce
Feedback from customers shows that ordering online saves time. Being able to view prices, lead times, technical specifications and order history simplifies the process.
Steve Ward - Customer Training
Our experienced trainers don’t just discuss the theory of process measurement and control but help customers to resolve the real issues they’re facing on site.
Dapo Adegbenro - Agile Team: Water
I try to make every interaction with customers fun and engaging. Developing relationships enables customers to get to know me and trust me to help when it matters.