I spend half of my time in the field at customers’ sites and the other half calibrating and repairing devices in-house from our base in Manchester.
I thrive off customer satisfaction. Building that relationship face to face, going on site to fix a problem and knowing you’ve saved a customer hundreds of thousands, if not millions, of pounds is the best feeling! We visit some customers every week so you build up a relationship with them and they rely on you.
I’d rather spend extra time with a customer to explain something rather than just fixing it; that way, if it does happen again, they can resolve it themselves. It’s about equipping customers with the tools and knowledge to improve their processes and make their lives easier. A lot of plants don’t have embedded instrument technicians any more, so our support is vital to keep operations running.
Click on one of our experts to find out how they help our customers make smarter decisions.
Lewis Rodgers - Service Technician
I’d rather spend extra time with a customer to explain something rather than just fixing it; that way, if it does happen again, they can resolve it themselves.Read more
Anwar Nawaz - Application Consultant
Customers these days want to get more from their assets such as data for predictive and preventive maintenance. I can advise customers on the right choice for them.Read more
Katriona Kirkpatrick - Service Co-ordinator
I’m one of the people you’ll contact to plan a maintenance visit from an Endress+Hauser engineer, whether that’s a regular scheduled visit or urgent help with a breakdown.Read more
Phil Waterworth - Project Engineer (Digital)
The main thing I do for customers is offer them visibility: of the product in their tanks, energy monitoring, diagnostics … you can’t make smarter decisions without data!Read more
Louise Snaith - Life Sciences Industry Manager
I love finding the best option for the customer. Regardless of scope, budget or installation restrictions, I can always find a solution.Read more
Oana Gheorghita - Project Development Engineer
My philosophy is to never make a customer wait for an answer, so I always respond to queries straight away. I try to anticipate their needs and add value to every project.Read more