I’m one of the people you’ll contact to plan a maintenance visit from an Endress+Hauser engineer, whether that’s a regular scheduled visit or urgent help with a breakdown. I’m also the UK lead for our new customer service initiative, Instrumentation Support, which is going to make accessing help from our experts much quicker and easier.
One of our new services is visual support, which means any customers who can’t have a site visit can get help with their urgent technical issues remotely via an app. We’ve seen a big demand for this because it’s a way to get help with maintenance, commissioning or other services really quickly.
I trained in psychotherapy and worked in conflict management and mediation before coming to Endress+Hauser, so I understand people and use this skill to determine what customers need and how to help them. I give them all the options to make an informed decision.
Click on one of our experts to find out how they help our customers make smarter decisions.
Lewis Rodgers - Service Technician
I’d rather spend extra time with a customer to explain something rather than just fixing it; that way, if it does happen again, they can resolve it themselves.Read more
Anwar Nawaz - Application Consultant
Customers these days want to get more from their assets such as data for predictive and preventive maintenance. I can advise customers on the right choice for them.Read more
Katriona Kirkpatrick - Service Co-ordinator
I’m one of the people you’ll contact to plan a maintenance visit from an Endress+Hauser engineer, whether that’s a regular scheduled visit or urgent help with a breakdown.Read more
Phil Waterworth - Project Engineer (Digital)
The main thing I do for customers is offer them visibility: of the product in their tanks, energy monitoring, diagnostics … you can’t make smarter decisions without data!Read more
Louise Snaith - Life Sciences Industry Manager
I love finding the best option for the customer. Regardless of scope, budget or installation restrictions, I can always find a solution.Read more
Oana Gheorghita - Project Development Engineer
My philosophy is to never make a customer wait for an answer, so I always respond to queries straight away. I try to anticipate their needs and add value to every project.Read more