Lewis Rodgers - Service Technician

I prefer to spend extra time with a customer to explain something rather than just fixing it; that way, if it does happen again, they can resolve it themselves.

Louise Snaith - Life Sciences Industry Manager

I love finding the best option for the customer. Regardless of scope, budget or installation restrictions, I can always find a solution.

Ann Nolan - Service Contracts

Our tailor-made service contracts help customers to plan ahead to minimise disruption to their plant while meeting compliance requirements.

Anwar Nawaz - Application Consultant

Customers these days want to get more from their assets such as data for predictive and preventive maintenance. I can advise customers on the right choice for them.

Chris Snelling - Energy Monitoring

Using our energy monitoring software, we help companies to track and manage their consumption of utilities to prevent fines for breaching usage limits.

Wes Allen - Energy Solutions

I’ve helped many customers achieve accreditation for their energy solutions. Our automated data collection system takes the pain out of reporting obligations.

Lisa Rothwell - New Business Development

It’s a great feeling to know that with a little help and support from us, our customers can make smarter decisions when it comes to getting the most out of their process.

Tim Sagar - Offshore

I’m responsible for commissioning safety-critical devices, which requires specialist knowledge and training. I help customers protect their assets by ensuring instruments function under difficult conditions.

Abbey Ratcliffe - Agile Team: Chemical

To guide my customers into making smarter decisions, I’ve learnt to be adaptable. Understanding customer needs is where it starts for me and building trust is vital.

Katriona Kirkpatrick - Service Co-ordinator

I’m one of the people you’ll contact to plan a maintenance visit from an Endress+Hauser engineer, whether that’s a regular scheduled visit or urgent help with a breakdown.

Phil Waterworth - Project Engineer (Digital)

The main thing I do for customers is offer them visibility: of the product in their tanks, energy monitoring, diagnostics … you can’t make smarter decisions without data!

Oana Gheorghita - Project Development Engineer

My philosophy is to never make a customer wait for an answer, so I always respond to queries straight away. I try to anticipate their needs and add value to every project.

Cara Moore - Smart Support

For quick support with decision-making, customers can call, chat to us online or search our knowledge portal, which contains thousands of articles to help resolve issues on site.

Chris Warren - Ecommerce

Feedback from customers shows that ordering online saves time. Being able to view prices, lead times, technical specifications and order history simplifies the process.

Steve Ward - Customer Training

Our experienced trainers don’t just discuss the theory of process measurement and control but help customers to resolve the real issues they’re facing on site.

Dapo Adegbenro - Agile Team: Water

I try to make every interaction with customers fun and engaging. Developing relationships enables customers to get to know me and trust me to help when it matters.

Lonza

Automated inline self-calibration at Lonza.

Nicro

Nicro provides turnkey solutions for fermenters.

A global player in the Pharmaceutical and Life Sciences industry

Company achieves actionable outcomes from calibration results.